Refund policy

Returns & Refund Policy — Babys4SA

At Babys4SA, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to assist.

Returns

We accept return requests within 14 days of delivery, provided that the item:

* Is unused, unworn and in its original condition
* Is returned in its original packaging
* Includes all accessories, labels and parts
* Has not been damaged after delivery

To request a return, please contact Babys4SA with your order number, name and reason for the return.

Please do not send products back before your return has been approved.

Non-returnable items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. These may include personal-care items, feeding products, hygiene products and other goods where the packaging or hygiene seal has been opened.

Gift cards and personalized or custom-made products are also non-refundable unless they are defective or damaged.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible and include photos of the product and packaging.

If the issue is confirmed, Babys4SA will arrange an appropriate replacement, exchange or refund.

Change-of-mind returns

If you simply change your mind, you may request a return within the return period, provided the product meets the return conditions above.

Unless otherwise required by applicable law, the customer is responsible for the cost of returning change-of-mind items.

Original delivery fees are generally non-refundable for change-of-mind returns.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed back to the original payment method.

Please allow several business days for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Exchanges

If you would like a different size, color or product, please contact us. Exchanges are subject to stock availability.

Sale items

Sale or promotional items may still be returned if they meet our normal return requirements, unless clearly marked as final sale where permitted by law.

Consumer rights

Nothing in this policy is intended to limit any rights customers may have under applicable South African consumer protection legislation.